CHC BRINGS FEDERAL COMPLIANCE TO GUAM’S
PUBLIC WELFARE SYSTEM
Public Health Replaces Old System with New, Federally Compliant PAGU
System to Better Serve Public Welfare Clients
MANGILAO, GU – January 17, 2006: Long lines and long waits will
soon be a thing of the past for Guam’s public welfare recipients,
much to the relief of clients and caseworkers alike. Surrounded by
mounds of application folders, caseworkers at Public Health are frustrated
at their inability to respond quickly to the needs of their clients
– people who are often in crisis and need immediate assistance.
Help is on the way. CHC, Inc. announced today the transition and training
stage for PAGU (Public Assistance for Guam), the new, federally compliant
computer system for the Department of Public Health and Social Services
(DPHSS). The transition and training period will run from February
to April of 2006.
Projected to go live on or about May 1, 2006, PAGU creates a paper-free,
on-line application process eliminating the current 16-page paper
application. PAGU allows clients to be interviewed the same day they
apply, often allowing them to receive benefits the following day.
By automating the entire process, PAGU eliminates the current six
to eight week processing time. Joseph Diaz, Acting Administrator of
the Bureau of Economic Security said, “PAGU will dramatically
increase customer service and decrease the time it will take to deliver
benefits.” PAGU’s flexible on-line inquiry capability
facilitates production of reports providing management insight into
the operation, while releasing caseworkers from performing repetitive
steps, allowing them to re-focus their priorities on core competencies.
The system also automatically compiles all mandatory federal reports
to ensure federal grants are not jeopardized. Additionally, PAGU detects
fraud by automatically interfacing with federal and local agencies
to validate reported client information. Gregg Saxton, Regional Manager
for Food & Nutrition Services of the USDA stated, “With
PAGU, Guam meets all requirements to ensure federal compliance and
has the potential to lead the nation in public assistance systems.”
PAGU seamlessly handles TANF, Food Stamps, General Assistance, Medicaid,
Medically Indigent Program (MIP), Child Care Resource Referral, and
Employment Tracking to ensure comprehensive client service.
At CHC, our mission is to harness information to enable clients to
make better, more informed decisions. CHC systems gather, store, analyze,
and provide access to this needed data for business and government.
CHC clients obtain and retrieve reliable, consistent, understandable
data that is both timely and easily manipulated. CHC is a privately
held, Austin, Texas based corporation providing software and hardware
solutions internationally to Fortune 500® corporations, government
entities and small business.
For more information on DPHSS, visit http://www.dphss.govguam.net/.
About USDA Food & Nutrition Service
For more information on the USDA Food & Nutrition Service, visit
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